Returns and refund policy generator
Answer a few questions about how your store handles returns and get a ready-to-paste policy page.
Counted from the day the order is delivered.
Leave at 0 if you do not charge one.
This is a starting point, not legal advice. Check the text against consumer law where you sell before you publish it.
A missing returns page costs trust at the moment a shopper decides. Run a free audit to see what else your store needs.
Questions
Is this legal advice?
No. It writes a clear, common-sense policy from your answers. Consumer law differs by country, so have the final text checked before you publish it.
Where do I paste it?
On Shopify, open Settings, then Policies, then Refund policy. On WooCommerce, create a page and link it from your footer.
What should a returns policy include?
The return window, the condition items must be in, how a refund is paid, who pays return postage and how to start a return.
More trust and policy pages
See your whole store, scored.
The audit checks every page of your store and tells you what to fix first.