Refund Policy
Every paid plan comes with a 7-day money-back guarantee. If it is not worth it within 7 days of paying, we refund the full amount and do not ask you to explain why.
Last updated 10 October 2026
The 7-day guarantee
It covers the first payment on every paid plan, monthly or yearly. Ask within 7 days of paying and you get the full amount back, as a refund to the card you paid with and not as a credit.
How to ask
Email us from the address on your account at [email protected] or use the contact page, and say you want a refund. There is no form and no cancellation call.
What happens to your account
When a refund is issued the subscription is cancelled and paid access ends. Your reports stay readable until we confirm the closure, so you can download what you need first.
Cancelling without a refund
You can cancel at any time from the billing page. Cancelling stops the next renewal. You keep access to the plan until the end of the period you already paid for, and we do not refund the unused part of a period after the first 7 days.
Yearly plans
A yearly plan is one payment for twelve months at the price of eleven. The 7-day guarantee covers it in full. After 7 days it renews yearly until you cancel, and we remind you before it renews.
Pay-per-report credits
Report credits that have been used to produce a report are not refundable. Unused credits can be refunded within 7 days of purchase.
Mistakes and double charges
If you were charged twice or charged after cancelling, tell us and we will put it right whatever the date.